Self-Exclusion, Time-Outs and Limits at Charmius

Player Protection Tools at Casino Charmius

We build five account controls into Casino Charmius: deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion. Each one is designed to give a player a different level of control, from a soft reminder during play to a full stop on account access.

How the tools differ

A deposit limit caps how much we allow into the account over a set period, while a loss limit works the same way but tracks what is lost rather than what is deposited. Session reminders are timed prompts that appear during play, useful for players who simply want to keep track of how long they have been at the tables or slots. Cooling-off is a short, temporary break from the account, while self-exclusion is the longer, firmer version of the same idea.

We require identity verification before any withdrawal is processed, which also means we can confirm it is the account holder, not someone else, who is requesting a limit change or a self-exclusion.

Setting Up a Limit or Exclusion

Each tool is switched on from the account settings area, and the steps are broadly the same across all five:

• Deposit limit — set a maximum deposit amount for a period you choose, which blocks further deposits once reached.
• Loss limit — set a maximum loss amount for a period, which locks real-money play once that threshold is hit.
• Session reminder — turn on a timed on-screen prompt that tells you how long you have been playing.
• Cooling-off — request a temporary pause on the account, which blocks login for the period you select.
• Self-exclusion — request a longer-term block, which prevents account access and any further play.

We recommend contacting support through live chat or email first if you are unsure which option fits, since the tools are not interchangeable and some are easier to reverse than others.

Getting Help With Account Controls

Our support team is reachable by live chat and email, both available 24/7, and either channel can walk a player through activating any of the five tools or confirming a request has gone through. We handle these requests the same way we handle any other account query, through the standard support contacts rather than a separate process.

Because identity verification is required before a withdrawal, we also use it to confirm account ownership when a limit or exclusion request comes in, which protects against someone other than the account holder changing these settings.

If a player has questions about how a specific limit interacts with an active bonus, our bonus terms page sets out the separate conditions that apply to deposits and wagering, and the overview page brings together support, payments and account settings in one place for anyone comparing how the account works end to end.