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6 min read · Updated Oct 8, 2026

How Charmius Protects Your Personal Data

Identity verification is required before any withdrawal, and every account must belong to a player aged 18 or over. We explain what we collect, why, and the choices available to you as a Charmius player.

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Privacy Policy and Data Protection at Charmius

When you open an account with Charmius Casino Australia, we collect the personal details needed to run your account safely: your name, date of birth, contact details and payment information. Verification is required before any withdrawal is processed, which means we also ask for documents to confirm your identity and age once a payout is requested.

Why we ask for this information

We hold a licence from the Tobique Gaming Commission, and part of operating under that licence is confirming that every account holder is at least 18 years old and that deposits and withdrawals belong to the verified account owner. This also protects you against someone else accessing your account or funds.

Our support team can be reached at support@mail.charmius.app if you have questions about the data we hold or how it is used. Live chat and email support are available 24/7 for account and privacy queries alike.

What Personal Data We Collect

The table below sets out the categories of data we ask for and the practical reason behind each one.

Data categoryWhy we collect it
Name and date of birthConfirms you meet the minimum age of 18
Contact detailsAccount access and support communication
Payment detailsProcessing deposits and withdrawals
Identity documentsVerification required before withdrawal

Each category serves a specific purpose tied to running your account and meeting our licence obligations — we do not ask for information beyond what these purposes require.

As a player, you have practical options for keeping control over your account and the data attached to it.

  • Request a copy of the personal information held on your account by contacting support@mail.charmius.app.
  • Ask for corrections if your contact or payment details change.
  • Set deposit limits or loss limits to manage how your account is used.
  • Use a cooling-off period if you want a short break from play.
  • Apply for self-exclusion, covered in full on our self-exclusion page, if you need a longer-term pause.
  • Sign in securely at any time through our account access page, including password recovery.

Account Security and Responsible Data Handling

We require identity verification before releasing a withdrawal, which means your payment data and identity documents are checked against the account before any funds leave Charmius. This step protects both your balance and the integrity of the payment methods listed on our payment methods page.

Our responsible gambling tools — deposit limits, loss limits, session reminders, cooling-off and self-exclusion — are linked to your account data so that any limit you set is applied automatically the next time you deposit or play. These tools exist alongside our privacy commitments, not separately from them: the same account record that protects your identity also carries the limits you choose to set.

If you play across different currencies, including EUR, USD, CAD, AUD, NZD, BRL or INR, the same verification and data-handling standards apply regardless of which currency your account uses.

Privacy Questions About Charmius Casino Australia

What personal data does Charmius collect when I sign up?

We collect your name, date of birth, contact details and payment information to open and run your account, in line with our licence from the Tobique Gaming Commission.

Why does Charmius ask for identity documents?

Verification is required before any withdrawal is processed, confirming you are the account owner and that you meet the minimum age of 18.

How can I contact Charmius about my personal data?

You can reach our support team at support@mail.charmius.app, available through live chat and email 24/7.

Can I ask Charmius what data it holds on me?

Yes, contact support@mail.charmius.app to request details on the information held against your account.

Does Charmius share my data with payment providers?

Your payment details are used to process deposits and withdrawals through the methods listed on our payment methods page, as part of running your account.

Is my account safe if I use cryptocurrency to deposit?

The same verification standards apply to every payment method we accept, including Bitcoin, Ethereum and the other cryptocurrencies listed in our cashier.

Can I limit how Charmius uses my account data for marketing?

You can set deposit limits, loss limits, use session reminders or a cooling-off period, and these preferences are applied directly to your account.

How do I close my account or request self-exclusion?

Self-exclusion is available as described on our self-exclusion page, and applying it updates your account data so play is paused accordingly.

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