Help and Tools for Responsible Gambling at Charmius

Responsible Gambling Tools at Charmius Casino

We set the minimum age for an account at 18, and identity verification (KYC) is required before any withdrawal is processed. These checks are not an obstacle to winnings — they confirm who is playing and help us apply the account controls we offer fairly.

Limits and breaks we offer

Our account tools include deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion. A deposit limit caps how much can be added to an account over a chosen period, while a loss limit caps how much can be lost in that same window. Session reminders flag how long a player has been active in a sitting, giving a natural point to step away.

Cooling-off is a short, self-imposed break from the account, and self-exclusion is the longer-term option for a player who wants their account closed to further play. Both are set by the player through their account settings, and the same settings govern the limits above. Anyone reviewing or changing these should also check their account access details are current, since a lapsed login can slow down a request to adjust a limit.

Account Controls at a Glance

The table below sets out the tools available on every account, in plain terms, so a player can pick the one that matches what they need.

Each tool is separate, so a player can set a loss limit without also activating a cooling-off period, or move straight to self-exclusion if that is the option they need.

Managing Play and Getting Help

Setting a limit takes a few minutes inside the account, and any of the tools listed above can be adjusted or activated from there. Because identity verification is required before a withdrawal, we recommend keeping account details current so that a request — whether it is a withdrawal or a change to a limit — is not held up by an outstanding check.

Players who want a full picture of their account before deciding on a limit or a break can also see how the rest of the account works, from games to payments, on our overview page. For anyone who has decided a longer pause or a closed account is the right step, the specific process and what it covers is explained on our self-exclusion page.

We offer support by live chat and email, 24/7, for any question about account controls, limits or how to activate self-exclusion. These channels are the fastest way to confirm a limit has been applied or to ask about reversing a cooling-off period once it has started.